Nesuto Apartment-Hotels FAQs
Nesuto continues to put guests first, allowing total flexibility on reservations made direct and via Nesuto’s travel industry partners.
All bookings can be cancelled free of charge up to 6pm on the day of arrival. No prepayment required at the time of booking. Additionally, guests are welcome to make complimentary changes to stays while in-house.
This will apply to all corporate, wholesale, leisure group and business group bookings. Please contact our reservations team for more information.
STAYING WITH US
We have listened to our guests and understand the concerns people may have around travelling at this time. Nesuto Hotels and Apartment Hotels have waived all cancellation charges for guests with overnight reservations, at all of our Australian and New Zealand properties, and will refund any pre-paid bookings for camcellations related to Covid-19-related changing government regulations.
All guests staying at any Nesuto property in Australia and New Zealand can rest assured they will continue to enjoy a genuine, safe, and comfortable experience with us.
We have already implemented intensified precautionary measures at each of our properties and continue to work with government health authorities to ensure the safety of our guests and our team.
Apartment style hotels offer self-contained accommodation, with separate bedrooms, plus kitchen and laundry facilities, and may not have some of the services of a traditional hotel, such as room service, daily housekeeping, and on-site restaurants or bars.
Travellers prefer apartment style hotels, which is a serviced-apartment style, for a number of reasons:
- Privacy & Escape - Separate bedrooms allow privacy and quiet from your travel mates. Weekly housekeeping services mean you will be left to sleep, without disturbance.
- Great Value - With rates comparable to traditional hotels, guests can save significantly on their food costs by utilizing our great kitchen facilities - rather than pricey room service or minibars.
- Spaciousness - Our apartments are much bigger than many hotel rooms - open plan living and separate bedrooms make our apartments much more usable than traditional hotel rooms.
- Less environmental impact - Guests who are conscious of their carbon footprint will delight in knowing they can do their bit by choosing a Nesuto Apartment-Hotel. We use refillable soap containers in our bathrooms in many of our properties - saving over 200,000 miniature soap and shampoo bottles from being created, every year! Self-catering means guests can shop to personal preference of ingredients for your meals, to limit plastic usage or to purchase locally made produce, just like you do at home.
- Weekly servicing uses less energy and cleaning products.
- Home Away From Home - All of the reasons above mean that apartments feel much more like home!
The District Docklands East & West Car Parks
Secure, multi-level undercover parking with multiple auto-pay options. No pre-booking is required
For any car park queries please email parking@nationwide.services
Enjoy convenient parking, all day, every day!
Weekday Daytime
0 Hour – 90 Minutes: |
FREE |
The following applies thereafter
0 Hour - 1 Hour: |
$4.00 |
1 Hour - 2 Hours: |
$8.00 |
2 Hours - 3 Hours: |
$12.00 |
3 Hours - 4 Hours: |
$16.00 |
4 Hours + |
$16.00 |
Maximum Charge Per Day |
$16.00 |
Weekday Evenings
0 Hour – 90 Minutes: |
FREE |
The following applies thereafter
Monday - Thursday 5pm to midnight |
Flat Fee: $8.00 |
Friday 5pm to midnight |
Flat Fee: $10.00 |
Weekend all day
0 Hour – 90 Minutes: |
FREE |
The following applies thereafter
Saturday to Sunday |
Flat Fee: $10.00 |
Each day commences at midnight and concludes 11.59pm
Early Bird
Monday to Friday, enter before 10am and exit between 3pm and midnight |
Early Bird: $10.00
|
Special Events*
Parking rates are subject to change for |
Flat Fee: $15.00 |
Unfortunately, we do not have the capacity to accommodate these.
Free internet (WiFi) is offered for all bookings made direct on the hotel’s website. Data limits may apply.
Nesuto Hotels and Apartment-Hotels are committed to offering our guests peaceful accommodation. As such, we operate a no-noise policy after 10pm with a strict no-party policy. However, we have meeting rooms which can accommodate private functions.
We do not offer Airport Transfers. The best way to get to the hotel from the Airport is by taxi or a hire car.
Yes, we have conference rooms and an onsite Lounge that can cater for private functions. Please visit our Meetings & Events page for more information.
Extensions of stays are subject to hotel availability. In some cases, the rate may change. Please contact our reservations team for more information.
Frequency of housekeeping service is dependent on the rate that has been booked but generally housekeeping service is provided daily, excluding weekends and Public Holidays. If you have a request for additional service, please specify when booking. Please contact our reservations team for more information.
Nesuto Curtin can be booked for short stays of 1 night or more. Some rates may have a minimum number of nights required and we offer discounts for longer stays. Please contact our Reservations team for more information.
Hotel guests are able to use the gym facilities at Curtin Stadium (just a couple of minutes' walk from the hotel). Please obtain a gym pass from Reception.
We have the capacity to store luggage items for guests for short periods. Should you have larger items please call or email us to ensure there is suitable space available.
Only service animals are permitted at Nesuto Curtin.
We have 5 fully DDA-compliant apartments with disabled facilities and our public areas are also accessible for the disabled. Please check for more information.
CHECK IN/ CHECK OUT
What do I need to know?
Do I need to provide ID?
A valid photograph ID is required at check-in.
Are there any age restrictions?
All registered guests must be 18 years old or over.
Do I need to provide a bond?
A bond or security deposit is required at check-in and the amount varies per property and by the apartment type that has been booked. A credit card may be used as pre-authorisation to cover any damage or additional charges. This bond, if not used, is released on the day of check out. Please note that due to some bank’s processing times, it may take up to 30 days to release a pre-authorisation. Alternatively, a cash bond can be provided at check-in, which will be refunded on check-out (excluding any incidentals or damage charges, if applicable).
Can I check-in early and check-out late?
Early check-ins and late check-outs are subject to hotel availability. In some instances, additional charges may apply. Please contact our reservations team for more information.
MAKING A BOOKING
How do I make a reservation for large groups?
For group enquiries of 10 or more rooms, please send us an email with your request, including dates and number of rooms required.
How do I book a corporate rate?
Whatever size business you have, we are happy to discuss exclusive corporate rates, please email: sales@nesuto.com and a friendly team member will contact you to see how Nesuto can work with your business and its requirements.
Do I need a credit card to make a booking?
Yes, a valid credit card is required to guarantee your booking. If the rate you are booking required prepayment, this will be charged at the time of booking. You may choose to change the method of payment to cash or EFTPOS at check-in.
How do I make special requests regarding my stay?
Please contact our reservations team for assistance.
What is the cancellation and amendment policy?
Cancellation fees depend on the rate you have booked. Please check the rate details on our website or your reservation confirmation for the cancellation policy that is applicable to you. Please contact our reservations team for more information.

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